RETURNS

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Customized products, gift cards and discounted Items are exempt from being returned.  

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, it may take some time before your refund is officially posted.
• Next contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please contact us at info@Vensoni.com.

SALE ITEMS

Only regular priced items may be refunded. Items sold during sale cannot be refunded.

EXCHANGES 

We replace items if they are defective or damaged. Or item that is unused and in the same condition that you received it. It must also be in the original packaging. Customized products and gift cards are exempt from being exchanged.  

NOTE: If you are returning your package from GERMANY by DHL, only ship using "DHL Expressversand". Do not send as "DHL Standardversand".

Please note that you need to pay the return cost when returning your order. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over $75, we recommend you to insure the package. We don’t guarantee if the package will be lost during the return.